Return and Replacement Policy
Effective Date: 15/March/2025
At Loitha Air Compressor Provide easy Return and Replacement Policy, we strive to provide high-quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, our Return and Replacement Policy outlines the terms and conditions for returning or replacing an item.
By making a purchase on our website, you agree to the terms outlined in this policy.
1. Eligibility for Returns and Replacements
We accept returns and replacements for products purchased directly from our website under the following conditions:
- Damaged or Defective Items: If the item is delivered in a damaged condition or is defective, we will offer a free replacement or return.
- Incorrect Item: If you received an incorrect product, we will offer a replacement with the correct item.
- Non-Use Items: The product must be unused, in its original packaging, and in the same condition as when you received it.
Note: Customized or special-order products may not be eligible for return or replacement unless they are damaged or defective.
2. How to Request a Return or Replacement
If you wish to request a return or replacement, please follow these steps:
- Contact Us: Email us at info@loitha.com within 7 days of receiving your product. Include your order number, a description of the issue, and photographic evidence if applicable (such as damage or incorrect items).
- Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Return Shipping: For returns due to defective, damaged, or incorrect products, we will provide a return shipping label at no cost. You must pack the item securely in its original packaging to avoid further damage during the return process.
- Inspection and Approval: Upon receiving the returned product, our team will inspect the item. If the return is approved, we will process your replacement or refund.
3. Return and Replacement Conditions
- Timeframe: Requests for returns or replacements must be submitted within 7 days of receiving the product.
- Condition of the Product: Items must be unused, in new condition, and in the original packaging.
- Return Shipping Costs: Return shipping is free if the product is damaged, defective, or incorrect. For other returns, the customer is responsible for the return shipping fees.
4. Refunds
Once we receive the returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method and may take up to 10 business days to appear in your account, depending on your bank or payment provider.
5. Exchanges
We will replace any defective or damaged item with a new one of the same model or a similar product if the original is unavailable. If you wish to exchange an item for a different model or product, please contact us, and we will guide you through the process.
6. Non-Returnable Items
The following items are non-returnable and non-exchangeable:
- Products that have been used, installed, or altered.
- Custom-built or special-order items unless defective.
- Consumable products such as filters, lubricants, or oils.
7. Cancellations
Orders may be canceled within 24 hours of purchase if the product has not yet shipped. If the order has already been shipped, it will need to go through the standard return process.
8. Changes to This Policy
Loitha Air Compressor reserves the right to update or modify this Return and Replacement Policy at any time. Any changes will be posted on this page, with the effective date updated accordingly.
9. Contact Us
If you have any questions or concerns regarding our Return and Replacement Policy, please don’t hesitate to contact us:
Loitha Air Compressors
501, Rajpath Point, 150 Feet Ring Road, Rajkot, Gujarat-360004 (India)
Office No. 526-527, Vishala Supreme, S.P. Ring Road, Nikol, Ahmedabad, Gujarat-382350 (India)
Phone: +91 9601415434
Email: info@loitha.com
We appreciate your business and are committed to ensuring that you are satisfied with every purchase from Loitha Air Compressor.